Service Quality Evaluation Form

Beneficiary Personal Information

Beneficiary Employer * - Select -University EmployeesIndividualsPublic Sector EmployeesPrivate Sector Employees

Gender * - Select -MaleFemale

Nationality * - Select - Saudi Non-Saudi

Phone Number

Email

Preferred contact method - None -Phone NumberEmail

Submitted Application Details

Application type - None -Service ApplicationApplication Follow-upSuggestion SubmissionAppointment RequestComplaint or GrievanceInquiryOther (please specify)

Application domain * - Select - The office of the President Another body within the university Another body outside the university

Application Submission Method * - Select -In PersonWebsite (Contact Form)EmaileMorasalatPhone Calls

Evaluation of Quality of Services Provided by the Office

Efficiency and accessibility of available channels for receiving applications * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Clarity of application procedures * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Cooperation of the office’s personnel * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Providing quick response/information regarding the application * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Comprehensiveness of information provided by the office’s personnel * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Efficiency of guidance and support provided by the office’s personnel * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Duration to process the application * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Quality of the follow-up system and internal/external communication * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Maintaining the application’s privacy and confidentiality * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

Overall satisfaction of the services offered by the office * - Select - Unsatisfactory Somewhat Satisfactory Neutral Satisfactory Very Satisfactory

General Comments and Developmental Feedback

General Comments and Developmental Feedback